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Investor Grievance Redressal

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Investor Grievance Redressal - Uday Shankar Chaudhari

ARN-108643 | AMFI Registered Mutual Fund Distributor

We are committed to fair, timely, and transparent resolution of all investor complaints in line with SEBI/AMFI guidelines.

How to Lodge a Complaint

Preferred Email: uday@uscfinserv.com
Investor Helpline: +91-9860701067
Compliance Officer: Uday Shankar Chaudhari - Director & Compliance Officer
Corporate Office (Mumbai): A-22, First Floor, Vighneshwar Plaza, Opposite M.B. Tower, M.B. Estate, Virar West, Near Kalyanee Hospital - 401303

Business Hours: Mon-Fri, 10:00 AM - 6:00 PM (IST) (Except Public Holidays)

You may raise a complaint via:

Mandatory details to include:

  • Full name
  • Mobile number
  • Email ID
  • Folio / PAN (if available)
  • Brief description of the issue
  • Date of incident
  • Supporting documents / screenshots
Escalation Matrix
Level Contact / Role Channel When to Escalate
Level 1 Client Service / Operations Desk Email: uday@uscfinserv.com
Phone: +91-9860701067 		At first instance
Level 2 Compliance Officer Email: officeconsultancy17@gmail.com
Phone: +91-9423946116		 If not acknowledged in 2 days / not resolved in 7 days
Level 3 AMC Grievance Cell As per respective AMC / Registrar contact If product-side action is required / unresolved internally
Level 4 SEBI SCORES (Online Grievance) www.scores.sebi.gov.in If unresolved after AMC response

Note: We assist investors in drafting and filing escalations to AMCs/Registrars and on SEBI SCORES when required.

Timelines We Follow
  • Acknowledgment: within 2 working days of receipt.
  • Resolution / Final Response: within 7 working days of receipt.*

* If an AMC is involved, we will coordinate with the AMC and keep you updated on progress.

All complaints are recorded and tracked in our Complaint Register until closure.

What Happens After You Complain
  1. Register & Acknowledge: We send acknowledgement of complaint.
  2. Assessment: Categorize the issue (Service / Transaction / Statement / Portal / Other).
  3. Coordination: If AMC / Registrar involvement is needed, we escalate with your documents.
  4. Resolution: You receive a written resolution / closure note with steps taken.
  5. Closure & Feedback: We record closure in our register and request your feedback.
Downloads / Useful Links
Data Privacy

Your data is handled per AMFI Data Sharing Principles (purpose limitation, minimization, retention, and purge). We do not share data beyond what is required to resolve your complaint.

Standard Disclaimer

Mutual fund investments are subject to market risks. Read all scheme related documents carefully. Past performance is not indicative of future results.

Uday Shankar Chaudhari is an AMFI Registered Mutual Fund Distributor (ARN-108643). We do not provide investment advice; please consult a SEBI-registered Investment Adviser for advice.

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